how to construct wedding packages

posted in strictly business, weddings at January 17, 2012

Here’s the bad news:  my conservative guess is that the typical wedding photographer easily leaves $500 – $1,000 on the table with every single wedding.  That’s based on what I’ve learned about their pricing practices during dozens of coaching sessions.

Now the good news:  you can earn back that extra $500 – $1,000 per wedding overnight just by redesigning your price list. You can do this without improving your photography, marketing, website or sales skills.  All it takes is a few moments on a word processor.

This post is about my pricing principles and how I use those principles to construct packages that work.  Now there’s more than one way to successfully price wedding photography, so please don’t get all bent out of shape if you’re successful doing the opposite of what I’m recommending here. What follows is a method developed through trial and error that has worked for me.  Your mileage may vary.

Principle #1:  packages work

Do you think that McDonald’s would make more money if they did away with packages and sold everything a la carte? Seriously?  The concept of packaging together products and services to increase profit is a business practice that’s lasted hundreds of years because it works.  I’m confident that the practice of packaging will be here thousands of years from now.

Believe me, I’ve tried a la carte pricing in the past.  Do you know what a la carte pricing really means?  In practice, it means that every single client gets your “base” price, which typically includes coverage only with no products.  After the wedding you hope and pray you can sell them stuff – most commonly an album.  But how many couples are broke after the wedding?  Most of them are.  If you want to sell an album to the majority of your clients, you’ve got to include them in packages.

Principle #2:   packages are good, but too many are bad

Okay, if packages are good, why not create a dozen of them so you’ll be sure to have something for everyone?  Bad move.  Too many packages just invites confusion and, ultimately, paralysis.  In addition, a long price list is instinctively something associated with low-end products.  Think about going to a restaurant.  The diner has an enormous menu with pages and pages of items.  The fancy restaurant has a limited menu with just a few choices.  Which one would you rather be?

Over time I’ve found that three is the perfect number.  Four at the most.  Give your potential clients a short, simple menu with three basic choices:  base, middle and high-end.  That’s all you need.

Principle #3:  the middle package is the “money” package

75% of my clients end up purchasing my middle package.  That’s all I care about – selling the middle.  That’s because the middle package contains an album, and upselling the album is what gets me an extra $900 – $1,200 on average.  In fact, I’m pretty much indifferent between my top package and my middle package.  Sure, the top package costs more, but since it also includes more stuff there’s less room for upselling.  All it takes for me to hit my goal is that middle package.

And remember that people are not rugged individualists – most people want to be in the middle.  With the group.  With three packages, the majority will gravitate towards the middle, especially if you make it very attractive to go there.

Principle #4:  don’t include too much “stuff” in your packages

What’s wrong with this package?:    8 hours of coverage + engagement session + rehearsal dinner coverage + 30 page leather 10×10 wedding album + dvd with wedding and engagement images + mounted 20×24 print from the engagement session to display at the wedding + 2 parent albums + sign-in album with engagement images +  one 11×14 print + five 8×10 + one 24″ canvas gallery wrap.

Okay, this is kind of extreme, but let’s repeat the question – what’s wrong?  The very first thing the couple will ask is:

- how much will you reduce the price if you remove the rehearsal dinner?  the sign-in album?  the parent albums?  the 11×14 print?

You get the idea.  The more “stuff” you cram into each package, the more you are inviting your clients to bargain you down by taking stuff out.  You don’t have to let them do this.  Make the packages so simple that there’s really not much they can take away.

Principle #5:  don’t include albums in your packages, only album credits

This is my most important principle.  If you included, for example, a 30 page 10×10 album in a package, then that automatically sets a ceiling on the album.  Anything extra is an “upsell”.  And that 30 page number gets embedded in your clients’ brains.  They begin to expect just a 30 page album and that’s all.

Instead of including albums, include album credits.  That leaves the number of pages to be an open item.  The client may end up with a 20 page album or a 60 page album.  It gives you freedom to sell big albums, which is where big profits come from.

Principle #6:   put your most expensive package at the top of your list

Imagine that you’re moving to a new city – one that’s a lot more expensive than where you’re currently living.  You want to spend up to $500,000 on a new house.  You spend time online looking at houses and all of the ones you’d consider living in cost $800,000.  You’re in shock.  Then you find a good realtor who shows you a house you love that costs $700,000.  Now does that house seem cheap or expensive to you?  Well, it used to seem hugely expensive, but now it seems cheap! Magic, isn’t it?

That’s why you need a top package.  You don’t necessarily care if anyone actually buys it, but it certainly will make your other packages seem quite reasonable by comparison.

Putting it altogether

Okay, now that you understand my principles, let’s go through the exercise of constructing some sample wedding packages.  I’m going to assume you’re in that vast middle range that charges about $2,500 for your base price.  Here’s how I would construct the packages:

Base Package:   $2,500

  • 6 hours of wedding day coverage
  • DVD with your image files
That’s it.  Pretty simple, eh?  The package is so simple that there’s nothing the client can remove to lower the price.  The client can understand it in an instant.

 

Middle Package:   $3,500

  • 7 hours of wedding day coverage
  • engagement session or 1 extra hour of coverage
  • $1,000 album credit
  • DVD with your image files

  album pricing:

    • large (12×12):  $60 per page
    • medium (10×10):  $50 per page
    • small (8×8):  $40 per page

So what’s happening here?  First, note that the price differential between the base package and the middle package is exactly the amount of the album credit.  In effect, that means that the extra hour of coverage and the engagement session are the “bonus” or the incentive for moving up to the middle package.  That’s a pretty big bonus and is a strong motivator to get your clients to move up to this package.

Next, note that the second item in the package is the e-session or an extra hour of coverage. Why did I write it that way? Because if your client has already done an e-session, or if they don’t want to do one, then they can’t bargain me down by removing it. I just say, “okay, great, then you get 8 hours of coverage instead of 7″.

Lastly, note that the album credit is enough to get them a 10×10, 20 page album.  This is critical and the holy grail of my system.  On average, my clients end up with albums close to 40 pages.  In this particular example, a 40 page 10×10 album would result in $1,000 of extra revenue.  So instead of $3,500, you would have made $4,500.

Now this is quite different than a standard up-sell, where you include a 30 page album in the package and then try to sell them 10 extra pages.  In my system, the client doesn’t know how many pages to expect.  I tell them right upfront I have no idea how many pages the 1st draft will be, only that my first draft typically averages between 40-60 pages.  How many pages they decide to keep are up to them. This is all above-board, non-confrontational, and results in very happy customers.

You can read about my album sales process in-depth right here.

[By the way, 1 page = 1 side.  Make this clear on your price list.  It's kind of incredible that people get confused by this, since every book they've ever read in their life is 1 page = 1 side.  Since when does 2 page = 1 page?  Whoever messed this up in the first place deserves to be eaten alive by red ants.]

Highest Package:  $5,000

  • 7 hours of wedding day coverage
  • engagement session or 1 extra hour of coverage
  • 2nd photographer
  • $2,500 album credit
  • DVD with your image files

The same principles apply here.  The price differential between this package and the middle package is exactly equal to the increase in album credit, so the 2nd photographer is the bonus incentive for moving them up.  Again, you shouldn’t really don’t care if you sell this package or not, but it makes my middle package seem less expensive.

Wrapping up

So there you have it.  These are the principles of my package construction process.  It doesn’t matter if you’re a $1,000 photographer, a $2,500 photographer or a $10,000 photographer. If you use these principles, you should be able to boost your revenue per wedding by 20-50% with your very next wedding.

Keep it simple and you should be good to go.

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  • Jen Kessler

    thanks laurence, this is a great visual! (January 17, 2012 | 07:24pm)

  • Jason

    Perfect! I am working on my new pricing for 2013 and this was a great reminder on some very important things. I learn something new every time I read your blog. (January 18, 2012 | 12:02am)

  • dedy

    Very-very nice article ! Wow you really generous in sharing your knowledge... (January 18, 2012 | 12:48am)

  • Jason

    Thanks Laurence, that was really helpfull. I would love to also see a post on how you approach packages for portrait sessions. Thanks! (January 18, 2012 | 05:32am)

  • Jeff Henshaw

    Excellent piece! Thanks for posting! (January 18, 2012 | 07:13am)

  • Sam Coran

    Thank you so much for sharing this. I always wonder how to create package and why need one. Thanks Laurence! (January 18, 2012 | 09:27am)

  • Jimmy

    You make some great points! I just reworked our pricing for this year, but I believe I can re-word some of the packages as you've suggested to make more money! Thanks! (January 18, 2012 | 09:48am)

  • Jim

    Thanks for sharing, Laurence. I'm curious - on your DVDs are the image files full resolution? Are the clients allowed to send them to Costco for their own prints? (January 18, 2012 | 10:58am)

  • Ester

    Thanks Laurence! You are so very helpful! (January 18, 2012 | 12:19pm)

  • AlexBee

    I love the idea of "engagement session or 1 extra hour of coverage". People are always asking if they can take out the engagement session for a discount. The only problem is that I currently offer only full day coverage. Do you have any suggestions for an alternative to the "+1 hour" that is time & not money? Thanks for the great food for thought! (January 18, 2012 | 12:29pm)

  • admin

    @AlexBee: This is why I don't like "full day" coverage. People take advantage of you and you'll be working 13 hour, exhausting days. But good question, instead of 1 extra hour of coverage you can offer to waive the sitting fee on a future portrait session. Make sure they understand that does NOT include a free portrait DVD, only the sitting fee. (January 18, 2012 | 12:39pm)

  • tom K

    Thanks Laurence, this is all great stuff (as was your eBook). How many revision sessions do you perform before you get a final draft? Do you perform revision sessions in person to speed up the process? If waiting for revision requests online, do you use one of the newer album posting sites? Thanks again. (January 18, 2012 | 12:40pm)

  • admin

    @TomK: Within a couple weeks after the wedding I email the first draft design. I create a web page using Lightroom then FTP it to my website. Clients then email me their edits - usually there aren't many. I then make the changes and post the 2nd draft on my site for final edits. If there are none, then I go ahead and print the album. If there are changes to the 2nd draft I will make them and repost to my site. From that point forward, the client must pay a $100 change fee for any further revisions. I never need to enforce this, but it's there to prevent that occasional client from making 20 rounds of revisions. (January 18, 2012 | 01:29pm)

  • Kat

    Laurence - incredibly helpful post. Thank you so much for sharing. (January 18, 2012 | 02:45pm)

  • jase kim

    priceless insight. thank you. (January 18, 2012 | 06:51pm)

  • Alexbee

    Thanks Laurence! Great idea! (January 18, 2012 | 09:13pm)

  • Hendrick

    fantastic information here. how would you apply this method for multiple-day weddings? (January 19, 2012 | 08:34am)

  • admin

    @Hendrick: I don't think I would have a standard multi-day package, I'd just create a custom quote for something like that. (January 19, 2012 | 08:41am)

  • LaKaye

    THank you so much for this! It makes perfect sense! (January 19, 2012 | 12:58pm)

  • LaKaye

    O.K. I've given this some more thought. When shooting weddings, I really enjoy shooting with a 2nd photographer, so I've typically included that in all my packages. Any advice for what incentive I could give at the top level without giving away the farm? Right now I have a set of duplicate parent albums at the top, but that wouldn't work using this model I assume. How about a photobooth? (January 19, 2012 | 01:28pm)

  • admin

    @LaKaye: You're going to have to add something as a bonus for moving up in packages. If you include a 2nd photographer with all your packages that's fine, just choose something else. Maybe an extra hour of coverage. Maybe you give $1,200 in album credit while only increasing the price $1,000 from the next lower package. You get the idea. (January 19, 2012 | 02:21pm)

  • LaKaye

    Thanks so much for your reply. I get it and I'm going to apply these changes. I'd never considered selling the album per page, but it makes tons of sense. Thanks again. (January 19, 2012 | 03:24pm)

  • Jessica

    Hi there, this is some great info and good tips. I'm just wondering how you'd approach a client if they said something like this: "We don't want to have an album or anything extra but we still want 7-8 hours coverage and just a DVD with the images." What would you tell them? (January 20, 2012 | 12:41pm)

  • admin

    @Jessica: "No problem, I can do extra coverage for $300 per hour." (January 20, 2012 | 12:52pm)

  • Marigee

    If this works, I am so sending you a present. THANK YOU! Awesome advice (January 20, 2012 | 10:13pm)

  • admin

    @Jim: on my DVD I include both a folder including full-rez images AND a folder that I label "Faceook" with images sized 700 pixels on the longest side, 72 ppi. And yes, they get a photo release so they can print anywhere. (January 21, 2012 | 08:26am)

  • Greer

    Question re: album credit...does the amount of the album credit always equal the cost of the album at the minimum # of pages? Did I ask that right? We have always sold album pages at a per page price for additional pages added to what is included in the package...as we have included for example a 30 pg, 40 pg or 50 pg in each separate package. I'd like to try the album credit. Our album company starts at a minimum of 15 spreads or 30 pages. so should my "middle package" credit be what I would sell the album for at the per page price for a minimum # of pages. As you can see I'm a bit confused with the album credit....help!!! Thanks (January 21, 2012 | 09:53am)

  • admin

    @Greer: I try to make the value of the album credit = to a small album, say 20-24 pages. So for example, if you charged $50 per page, then I would make the album credit about $1,000. That way, when they end up buying a 38 page album, that's 18 extra pages @ $50 per page = $900 extra in your pocket. (January 21, 2012 | 01:38pm)

  • FIONA

    Hi Laurence thanks so much for the information I was grappling with changing my prices and your info makes it that much clearer as the best way to go. One area I am still grappling with however is the provision of images on dvd. At the moment I provide clients with the Lightroom edited images from the wedding on dvd and then they select a certain number according to their package which I then edit in Photoshop and retouch - all this takes a lot of time especially the retouching. What editing do you include with your images you provide to them on dvd and do you charge extra for retouching? (February 04, 2012 | 05:54pm)

  • admin

    @Fiona: on the DVD I only include images with quick color corrections from LR. The exception is that images that I've blogged - if I've retouched these images then the clients get them. (February 05, 2012 | 04:26pm)

  • Michael

    How old is your flosite? How were they to work with ? I noticed the URL did not change as I rolled through some of the galleries. Made me think it's running in flash. Thanks in advance. (February 07, 2012 | 03:53am)

  • admin

    @Michael: Flosites is awesome! highly recommended. My site is html. (February 08, 2012 | 10:43am)

  • Luke

    Best blog post ever. Been struggling with this for a long time Thanks Laurence! (February 11, 2012 | 10:38am)

  • Becca

    Dude, you rock my socks off. Thank you for explaining this like I am a 6 year old. I am super serious. I need visuals and simplified explanations to get the point through. You are kind and generous with your know how. Thank you thank you! (February 22, 2012 | 11:24pm)

  • Bailey

    Love this article, as well as the feedback you've provided in the comments. Kudos and thank you! I do have a question: have you ever had a wedding client choose a less expensive book than your album credit provides for? If so, have they asked you to turn the remainder of their credit into something else? Or does the remaining credit become void at that point? Thanks! (February 23, 2012 | 03:30pm)

  • admin

    @Bailey: it would be hard to spend less than my initial credit, because the initial credit is only enough for a small album. It's never happened. But if it did, sure, how they elect to spend their credit is their business. If they want to spend it on something else like prints that's fine with me. (February 24, 2012 | 06:23am)

  • William

    This article is great! I have never thought of selling an album by pages before reading your article! Thanks! I have a question though. Do you or your clients picks the images for the album? If clients pick more images than what can be (nicely) fit into the album they choose, how do you deal with it? For example, they pick a hundred of photos that they really like but they only want a 20-page album. (February 24, 2012 | 02:29pm)

  • admin

    @William: I choose all the images for the first draft. Clients can add/substitute images after that. I don't let them cram too many images on a single page. (February 24, 2012 | 02:54pm)

  • stephanie

    love this article keep coming back to it, i have a question, what do you do if the client says they dont want the credit, and wants a discount instead of the album credit. I could see that happening. Thanks laurence (February 29, 2012 | 08:22pm)

  • admin

    @stephanie: if they don't want the album credit, then they get the base package. (March 01, 2012 | 04:52am)

  • Chantal

    I ran into a problem once with "album credits" where after I had designed the album and sent it to the couple for a first look over, they decided they didn't think a 20 page wedding album was worth the $900 credit and wanted a refund to make a cheaper book elsewhere where they could get more pages. I've since gone back to using very clear terms- "10 x 10 20-page (10 spread) wedding album" and write in my contract that I design the book with 5 extra spreads to give couples the chance to add on more pages. What would you do if a couple asked for a refund on the credit? Thanks for the helpful post, Laurence! (March 03, 2012 | 09:49am)

  • admin

    @Chantal: Wedding packages are non-refundable. Use your credit or lose it. (March 03, 2012 | 10:56am)

  • Dave Perris

    I'm just in the middle of a reprice and found that very useful, thank you. When times are tough it's tempting to offer DVD only and try to sell the rest later. But as you point out, everyone's broke after the wedding. Why is that lady smoking a fag half way down your blog post? Has she just sold a 60 page album? (March 14, 2012 | 12:08pm)

  • Jeremy

    Laurence, what's your opinion on listing a rate as $3000 or $2995. Does it make a difference ultimately? (March 21, 2012 | 07:05am)

  • admin

    @Jeremy: I don't think it makes a big difference - go with either one. (March 21, 2012 | 03:15pm)

  • Gizzy O'Toole

    @Laurence Kim This is the number 1 blog post Ive ever read about wedding packages. My hats off to you and your willingness to be open, honest and to the point. Ill keep that in mind when I have 20 years of experience under my belt. A question for you I have is...during the time you are explainging the "album credit" and clients ask about the prices per page....what's a quick tip of something to say to them, so the clients stay cool and happy with this unorthodox approach to albums? Cheers, Gizzy (April 12, 2012 | 08:27am)

  • admin

    @Gizzy: I have never had a client confused about this. I just tell them the package has a $1,500 album credit towards the final album, which is priced at $60 per page. They understand this right away. (April 12, 2012 | 11:17am)

  • Jonah

    Any thoughts on how much to pay your 2nd photographer? Your premium package starts looking less appealing if you're splitting too much of the pot... (April 25, 2012 | 07:29am)

  • admin

    @Jonah: it depends on the photographer, their experience and their portfolio. I've had 2nd shooters that have worked for free. But generally speaking, about $200-$250 is average. (April 25, 2012 | 07:54am)